It’s Thursday and here I am at a car service place. It works out today because I can rant about MagellanGPS.
I receive an email last weekend stating that my Magellan GPS has been serviced and is on its way back to me. Great, but I look at the shipping address and it’s going to a non-existent address. Now there are ONLY 4 possibilities and each is a single digital of either 2,4,6 or 8. They entered 84. I checked my info that I had to put in to get the update and I entered the right address. I checked my letter to them (which I used my work address) and they ignored that. So, that Monday I called UPS. Not the shipper so I can’t correct the error. I called Magellan and the fun begins. More or less what I went through:
Me: I received an email that my unit is fixed but the address is wrong.
Magellan: Are you checking the status?
Me: No, you have the wrong address.
Magellan: … is that your email?
Me: Yes, that’s how I know it’s ready and you’re shipping it to the wrong address.
Magellan: Would you like the tracking number?
Me: I have that already. You sent it to me via email and that’s how I know it’s going to the wrong address. Plus, I called UPS and only you can correct the address.
So, he puts me on hold and comes back a couple of minutes later. “I’ll inform UPS and I’ll call you tomorrow.”
No call, no correction the next the day. I call Magellan again and they say it’s corrected in their system but UPS still shows it’s not.
I leave a note on my door just in case the driver will notice that there are only 4 possible homes with my number. He doesn’t try…
Finally, late in the day, I check UPS on line and “no such addreess“. So, NOW I can correct the address. I had planned on driving down to Menlo Park to pick it up but it is listed as address corrected and is rescheduled to be delivered.
I called Magellan again and tried to talk to a manager but I keep being put on hold, so I gave up.
So, even though the Magellan people seem like morons, it’s me because I keep calling them like a moron.